OBJECTIVE: To provide exceptional guest service experience to consumers, wine club members, and members of the trade visiting our Paso Robles Tasting Room. The Retail Sales & Hospitality Associate plays a key role in delivering Ridge’s elevated hospitality standards while effectively conducting the sale of wine, wine club memberships, and non-wine merchandise. This individual must be self-motivated, articulate, and service-oriented, and be available to work weekends and weekdays as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide guests with a memorable and unique experience through:
Personal greetings and farewells, using guest’s names whenever possible
Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and vineyard information
Anticipation of guest’s needs in the areas of sales, service and concierge services
Developing relationships with guests to stimulate repeat visits and future sales
Hosting unique, engaging and educational tastings
Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards
Daily Operations
Thorough understanding and ability to operate direct Point-of-Sale/CRM systems (Commerce7/Salesforce) including; ringing sales transactions, researching guest purchase and wine club history, etc.
Provide adequate set up and breakdown of Tasting Room and Private Tasting Areas
Stocking of wines, non-wine merchandise and various marketing materials
Breaking down and recycling all necessary elements including cardboard & glass
Maintaining wine for tasting through bottle opening, sensory analysis and decantation
Packaging wine for guests, including transporting wines to guests’ automobiles
Answering phones when necessary, re-directing incoming calls to the appropriate parties
Providing accurate and timely execution of shipping orders
Continuously monitoring and maintaining the condition and appearance of the tasting room and surrounding grounds
Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark outs.
Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bar, office and surrounding retail areas.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs all related duties as assigned.

QUALIFICATION REQUIREMENTS:

Undergraduate college degree preferred
Prior experience in a wine service environment preferred
Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
Exceptional communication skills, both written and oral
Excellent organizational skills
Collaborative/team operational skills
Ability to make empowered decisions that positively affect the customer’s experience
Computer proficiency: Word, Excel, Outlook, Commerce7, SalesForce, Tock, etc.
Excellent attention to detail
Ability to work at special events on multiple weekend days and evenings periodically throughout the year
Ability to regularly lift 40 lbs.
Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material.
This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.
Salary: $18-20 - depending on experience