A dynamic, family-run Paso Robles winery is seeking a hospitality experienced professional to join their team as Tasting Room Manager. The position requires a detail-oriented, adaptable, and friendly individual ready to collaborate with a small, cross-functional team. The Tasting Room Manager will be responsible for day-to-day operations, Tasting Room team management, guest services, and overseeing of wine sales.

Responsibilities

-Hands-on management of tasting room service and operations with attention to detail, organization, cleanliness, and efficiency
-Deliver and ensure exceptional customer experiences that matches the values of the winery
-Oversee reservations and communications from guests
-Uphold and demonstrate company policies and values to create a healthy team environment
-Hire, direct, and schedule Tasting Room team members
-Develop team members’ wine and brand knowledge with regular training and meetings
-Collaborate with other departments and upper management to create compelling experiences and sales plans for the Tasting Room
-Monitor goals and sales growth with reporting
-Oversee inventory management and reconciliation with monthly counts, bi-weekly transfers, and inputting of new skus
-Manage day-to-day sales including wine club, online, and shipping orders
-Balance cash register and deposits
-Facilitate the upkeep and maintenance of the Tasting Room


Requirements

-21+ years of age
-2+ years of Hospitality Management Experience, preferably in the wine industry
-RBS Certification
-Passion for Hospitality and Providing an Exceptional Guest Service
-Ability to Respectfully Direct a Team
-Enthusiasm for Collaborating with Owners and Other Managers
-Outstanding Communication Skills
-Punctual and Ability to be a Self-Starter
-Can-do Attitude
-Strong Computer Literacy and POS Experience
-Meticulous Organizational Skills with Strong Attention to Details
-Values Integrity & Moral Uprightness
-Creative and Strong Ability to Problem Solve
-Professional Appearance and Demeanor
-Available to work evenings, weekends, events and some holidays
-Ability to lift and carry wine
-Must be able to stand on multiple surfaces during a shift, as well as move from one space to another including indoor and outdoor locations
-Must be able to ascend and descend stairs and ladders to assist in event set up and inventory management