The Napa Valley Reserve is a private club whose Members share a passion for wine and the way of life that surrounds it. While grape-growing and winemaking are central to The Napa Valley Reserve experience, Members, who come from more than 37 states and 16 countries, share other passions as well, including travel, the sporting life, culinary arts, fine art, and legendary automobiles, among others. We offer our Members unparalleled experiences in a beautiful, private setting where they are at liberty to relax and enjoy in good company.

Job Description:

The Membership & Fulfillment Coordinator will be responsible for managing several of our Member programs while providing support to our Membership Team and exceptional customer service to our Members. They will collaborate closely with internal teams and outside vendors, ensuring all tasks are completed in a timely manner and all Members’ needs are consistently met.

ESSENTIAL FUNCTIONS:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Manage & maintain the Member Vineyard Row program.
Manage the Member Branding Iron program.
Be the first point of contact via phone and email, providing world class professional service to our Members and clearly communicating with internal teams accordingly.
Schedule and manage the calendar for blending sessions.
Manage Member Cave Locker enquiries, contracts and inventory along with relevant third-party storage communications.
Coordinate travel arrangements for our Founding Directors, communicating the details accordingly.
Process & arrange fulfillment of Member Olive Oil orders.
Assist in managing wine transfers and physical inventory of all wines on property.
Manage VIP partner lists.
Collaborate with, support, and assist the Membership Department along with our other internal teams.
Facilitate shipments through FedEx & storage companies when needed.
Manage employees’ orders of wine and olive oil.
Coordinate supply orders for employees.
Manage monthly state compliance reports.
Administer Member information across multiple systems, assisting with processing new Memberships
Crosstrain throughout the Membership department to be able to support the team effectively.
Acquire and maintain in-depth knowledge of the winery, our wines and Member offerings, enabling you to effectively address Member inquiries.

Qualifications:

•  Exceptional customer service skills
Superior written & verbal communication skills.
Education: High School diploma or equivalent

Experience:

Two or more years in similar position
Strong time management and organizational skills
Ability to multitask and prioritize, ensuring deadlines are met.
Collaborative mindset with the ability to successfully interact with all departments.
Professional attitude and appearance.
Excellent attention to detail and follow up
Proficient with Microsoft Office, Salesforce, Adobe, and Business Central.
Ability to lift and carry up to 50lbs, including a case of wine.

Working Conditions:

Office environment/Wine Storage/Cave Lockers
Extensive computer work
Frequent deadline pressures
Numerous projects in progress at any given time

The Napa Valley Reserve is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The Napa Valley Reserve is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Referral program
Vision insurance