winejobs > job details
Job Description:
Force Majeure Hospitality Manager
At Force Majeure we’re passionate about crafting exceptional moments and delivering unparalleled experiences for everyone who walks through our doors. We’re on the hunt for a dynamic individual to take the lead of our small but mighty hospitality program. Does the idea of sharing your love for fine wine and creating memorable connections with others excite you? We're seeking an enthusiastic Hospitality Manager to be the primary face of Force Majeure in our Tasting Studio, embodying our brand and driving sales through genuine customer engagement. This pivotal role involves overseeing and flawlessly executing all on-site experiences and events within our collaborative small team environment.
Force Majeure is a small, family-owned winery nestled in the heart of Washington wine country, boasting some of the state’s highest rated wines. With a tight-knit team of just five, we're ready to welcome someone special to help us elevate our Tasting Studio experience to the same exceptional level as our vineyards and wines. While not a strict requirement, any background in marketing or social media management would be a fantastic bonus as we look to further connect with our community. This is an exciting opportunity to truly grow alongside our winery and become an integral part of our story.
What Success Looks Like Here:
A Thriving and Efficient Team: You'll be a natural in our small team setting, fostering a positive and collaborative spirit while consistently meeting and exceeding sales goals through exceptional hospitality.
Consistently Delighting Our Guests: We'll know you're succeeding when guest feedback is consistently positive, both online and in person, leading to repeat visits and enthusiastic word-of-mouth referrals. We're aiming for guests to rave about their experience from the moment they arrive until long after they depart.
Seamless Operations: We'll see success in the smooth and efficient execution of daily hospitality operations, ensuring a flawless experience for every guest from arrival to departure.
Living the Force Majeure Brand: Your consistent promotion of our winery's values and brand, both within the Tasting Studio and in the broader community, will be a key indicator of your success.
Key Responsibilities:
Oversight of the Tasting Studio - This encompasses overseeing all aspects of the Tasting Studio but is not limited to cultivating exceptional guest relations, driving on-site engagement and developing customer loyalty initiatives. All with meticulous attention to detail.
Sales Management - You’ll efficiently and accurately handle all orders from the moment our guests place the order until they receive their wine.
Event Management - You’ll play a vital role in the planning and seamless execution of our special events, ensuring they align with our commitment to exceptional customer service and sales objectives.
Strategic Relationship Development - We envision you fostering and nurturing strong relationships with key influencers within the Walla Walla Valley, including top-tier hotels, destination management companies, transportation services, sommeliers, and restaurant staff, as well as local winery staff, to cultivate valuable client referrals and partnerships.
Requirements:
A solid background in the wine industry is preferred, ideally with experience working with small brands like ours.
You'll be highly organized, self-motivated, and comfortable taking initiative and working independently.
Excellent communication skills are essential, encompassing confident public speaking and all forms of verbal communication.
We value a high level of integrity, confidence, and the ability to build strong and lasting professional relationships.
A strategic mindset, with the ability to identify opportunities for growth and capitalize on them, is highly desired.
Excellent verbal and written communication skills are a must.
Flexibility is key – you must be able to work weekends and some evenings as needed.
Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Google software is expected.
Marketing and/or social media experience would be a significant plus in helping us share our story.
Legal & Physical Requirements: Must be over 21 years old and capable of lifting up to 50 pounds.
Salary range between $70,000-$80,000 DOE plus commission and gratuities
At Force Majeure we’re passionate about crafting exceptional moments and delivering unparalleled experiences for everyone who walks through our doors. We’re on the hunt for a dynamic individual to take the lead of our small but mighty hospitality program. Does the idea of sharing your love for fine wine and creating memorable connections with others excite you? We're seeking an enthusiastic Hospitality Manager to be the primary face of Force Majeure in our Tasting Studio, embodying our brand and driving sales through genuine customer engagement. This pivotal role involves overseeing and flawlessly executing all on-site experiences and events within our collaborative small team environment.
Force Majeure is a small, family-owned winery nestled in the heart of Washington wine country, boasting some of the state’s highest rated wines. With a tight-knit team of just five, we're ready to welcome someone special to help us elevate our Tasting Studio experience to the same exceptional level as our vineyards and wines. While not a strict requirement, any background in marketing or social media management would be a fantastic bonus as we look to further connect with our community. This is an exciting opportunity to truly grow alongside our winery and become an integral part of our story.
What Success Looks Like Here:
A Thriving and Efficient Team: You'll be a natural in our small team setting, fostering a positive and collaborative spirit while consistently meeting and exceeding sales goals through exceptional hospitality.
Consistently Delighting Our Guests: We'll know you're succeeding when guest feedback is consistently positive, both online and in person, leading to repeat visits and enthusiastic word-of-mouth referrals. We're aiming for guests to rave about their experience from the moment they arrive until long after they depart.
Seamless Operations: We'll see success in the smooth and efficient execution of daily hospitality operations, ensuring a flawless experience for every guest from arrival to departure.
Living the Force Majeure Brand: Your consistent promotion of our winery's values and brand, both within the Tasting Studio and in the broader community, will be a key indicator of your success.
Key Responsibilities:
Oversight of the Tasting Studio - This encompasses overseeing all aspects of the Tasting Studio but is not limited to cultivating exceptional guest relations, driving on-site engagement and developing customer loyalty initiatives. All with meticulous attention to detail.
Sales Management - You’ll efficiently and accurately handle all orders from the moment our guests place the order until they receive their wine.
Event Management - You’ll play a vital role in the planning and seamless execution of our special events, ensuring they align with our commitment to exceptional customer service and sales objectives.
Strategic Relationship Development - We envision you fostering and nurturing strong relationships with key influencers within the Walla Walla Valley, including top-tier hotels, destination management companies, transportation services, sommeliers, and restaurant staff, as well as local winery staff, to cultivate valuable client referrals and partnerships.
Requirements:
A solid background in the wine industry is preferred, ideally with experience working with small brands like ours.
You'll be highly organized, self-motivated, and comfortable taking initiative and working independently.
Excellent communication skills are essential, encompassing confident public speaking and all forms of verbal communication.
We value a high level of integrity, confidence, and the ability to build strong and lasting professional relationships.
A strategic mindset, with the ability to identify opportunities for growth and capitalize on them, is highly desired.
Excellent verbal and written communication skills are a must.
Flexibility is key – you must be able to work weekends and some evenings as needed.
Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Google software is expected.
Marketing and/or social media experience would be a significant plus in helping us share our story.
Legal & Physical Requirements: Must be over 21 years old and capable of lifting up to 50 pounds.
Salary range between $70,000-$80,000 DOE plus commission and gratuities
Create a Job Alert
Receive an email alert when similar new jobs are posted. It's free, fast and easy.
Create AlertAdditional Information:
Job Posted:
Tuesday, April 8th
Type of Work:
Full Time
Job Category:
Job Level:
Mid-Level
Compensation:
$7
Contact Information:
Force Majeure Vineyards
Hallie Whyte
Hallie Whyte