Are you passionate about hospitality, fine wine, and creating unforgettable guest moments? This is your chance to build a meaningful career at one of Washington’s most respected and pioneering wineries. Pepper Bridge Winery is rooted in tradition, yet forward-thinking in our approach—and we're looking for an enthusiastic, detail-oriented professional to help shape and lead our elevated experiences.
As the Experiences Manager, you’ll have the opportunity to design and host specialized tastings, VIP visits, and curated tours that showcase the best of Walla Walla Valley. This role offers a rare balance of creativity, autonomy, and stability—along with opportunities for education, professional growth, and deep customer connection.
You’ll be joining a close-knit, passionate team that values excellence, authenticity, and innovation. If you’re someone who thrives in a luxury hospitality environment, has a talent for storytelling and guest engagement, and wants to be part of something truly special—we’d love to meet you.

Specialized Experiences & Group Bookings
•  Deliver exceptional, luxury-level service that fosters guest loyalty and reflects brand values.
•  Develop, oversee, and continuously refine specialized guest experiences with guidance from the Hospitality Manager.
•  Serve as the concierge and primary point of contact for guests booking or participating in specialized experiences.
•  Lead and host specialized experiences to ensure high standards of service and hospitality.
•  Maintain cleanliness, organization, and readiness of designated guest areas
•  Host VIP guests, distributors, key supporters, auction winners, and high-value clientele.
•  Oversee and manage food orders related to specialized winery experiences.
•  Routinely evaluate guest experiences and refine offerings based on industry trends, seasonal opportunities, and guest feedback.
•  Set and adjust pricing for experiences to maintain profitability and align with financial goals.
•  Manage vendor relationships, negotiate pricing, and ensure cost-effective sourcing of goods and services.
•  Analyze historical reports and demographic data to assess experience effectiveness and identify new opportunities and leads.
•  Conduct targeted outreach to generate interest in experiences through phone, email, and occasional marketing efforts.
Tasting Room Support
•  Assist with the execution of winery events and release weekends to ensure seamless operations and exceptional guest experiences.
•  Collaborate with the Tasting Room Manager to create training materials so team members understand and can support specialized offerings.
•  Stay well-versed in core tasting experiences to provide recommendations to guests and host experiences as needed.
Cross-Departmental Collaboration
•  Ensure all winery managers are knowledgeable about specialized experiences to enable cross-location promotion.
•  Keep industry partners informed of premium offerings and develop collaborative opportunities to increase visibility and value.
•  Identify and pitch partnership opportunities with local businesses that align with the winery’s brand and benefit wine club members.
•  Partner with the Hospitality and Marketing teams to craft compelling verbiage for the website, social media, and promotional materials.
•  Collaborate with the Wine Club Manager to create exclusive club experiences as needed.


Requirements:
•  Must be 21 years of age or older
•  Strong sales and leadership skills
•  Must be available to our busiest days (Thursday – Sunday are the core), and some evenings for special events
•  Experienced in writing professional correspondence and procedures
•  Proficient computer skills—able to problem solve; use POS systems and Microsoft Office
•  Required to lift and move product weighing up to 50 pounds
•  Required to engage in frequent walking and standing

Benefits:
•  Health, Vision, Dental, and Simple IRA + matching
•  Commission on specialized bookings and club sign-ups

Pepper Bridge Winery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.