Title: Customer Service/Logistics Associate
Location: New York, NY

VINTUS is one of the fastest growing, most dynamic fine wine companies in the country (www.vintus.com), an 8-Time Wine & Spirits Magazine Importer of the Year and named by both Wine & Spirits and Wine Enthusiast Importer of the Year in 2017.

VINTUS is the exclusive US importer and national marketing company for a portfolio of leading wine estates from around the world including Chateau Montelena, Gary Farrell Winery, Marietta Cellars, Far Mountain, Ponzi Vineyards, E. Guigal, Champagne Bollinger, Pétrus, Chateau La Fleur-Pétrus, Domaine Chanson, Lucien Le Moine, Domaine des Baumard, Ornellaia, Masseto, Frescobaldi, Le Macchiole, Tommasi, Sandrone, Masciarelli, Marqués de Riscal, Juvé & Camps, Quinta do Noval, Finca Decero, Dog Point Vineyard and others found on our website.

We are looking for an experienced, dynamic Customer Service Representative & Logistics professional to join our team in the wine & spirits industry. This is a key role that blends customer service responsibilities: directly communicating inventory, pricing and allocations of a diverse, complex portfolio of several hundred unique SKUs to high end clients and sales reps, as well as handling various aspects of logistics: directly working with freight carriers, warehouses and vineyards. This position is ideal for someone who thrives in a fast-paced, detail-driven environment, while maintaining the highest standards of quality and compliance in line with wine distribution regulations.

Key Responsibilities:
Customer Service:
Act as the primary point of contact for customer inquiries, with specific attention to orders, product availability, delivery schedules/issues, and general information.
Heavy data entry, utilizing ERP Microsoft Business Central
Working with a complex price list, which includes hundreds of unique wine, spirit, and sake SKUs with various pricing levels and discount structures.
Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.
Handle returns, breakage claims, and customer complaints with efficiency and empathy.
Collaborate with sales and marketing teams to ensure an excellent customer journey.
Foster long-term relationships with customers through high satisfaction standards, to encourage repeat business.
Collect and relay customer feedback with the goal of continuous improvement.


Logistics:
Manage daily order processing, from receipt of purchase orders, through to final delivery.
Coordinate with and provide support to distributors, carriers, and warehouse teams to ensure timely and accurate shipments.
Track shipments and proactively communicate updates or delays to customers and internal stakeholders.
Ensure compliance with industry regulations, including customs, excise duties, and alcohol shipping laws.
Prepare shipping documents, including bills of lading, customs documents, and invoices.
Maintain accurate inventory records, account allocations, and billing of shipments.


Qualifications:
Previous experience in logistics or customer service, ideally within the wine, beverage sectors.


Excellent communication and problem-solving skills.


Proficient in MS Office (Excel, Word) and familiarity with logistics software/CRM systems.


Detail-oriented, organized, and able to thrive in a fast-paced environment.


Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable.


Passion for wine is a plus!


What We Offer:

Competitive salary and benefits package.


Opportunity to work with premium wine brands and passionate professionals.


Career growth within the wine and beverage logistics sector.


Employee discounts on our wine portfolio.

A collaborative and supportive work environment.

VINTUS is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

This position is identified as being performed in/or reporting to company operations in the United States. Hourly rate commensurate with experience in the range of $36.06-$37.28/ hour. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

What's in it for you
Simple IRA with generous company matching
Medical, dental and vision benefits
Paid time off program, Paid parental leave