Host Assistant
Ashes & Diamonds Winery

Job Description:
As a Host Assistant at Ashes & Diamonds Winery, you will play a vital role in ensuring our guests receive exceptional service and enjoy the best of our hospitality. You will support our Estate Hosts and Culinary team by assisting with daily tasks, maintaining a welcoming environment, and contributing to the overall guest experience.

Responsibilities:
•  Greet guests warmly and assist Estate Hosts in providing exceptional service.
•  Help set up, clear, and reset tables between reservations to ensure a seamless dining experience.
•  Assist in maintaining and organizing public areas by keeping them neat and presentable throughout the day.
•  Support the team by performing routine tasks such as restocking glassware, silverware, and collateral materials.
•  Regularly inspect and tidy restrooms, ensuring they are clean and fully stocked.
•  Assist with pre-shift and post-shift setup and cleanup, ensuring smooth operations during service hours.
•  Respond promptly and courteously to guest requests and relay any special needs to the appropriate team members.
•  Provide assistance during special events and help manage guest flow during busy periods.
•  Coordinate with the Property Steward as needed to maintain the overall appearance of the winery’s public spaces.
•  Help with laundry duties, including laundering towels and blankets as required.
•  Be proactive in offering support to the Culinary and Estate Host teams, adapting to the dynamic environment of our winery.

Qualifications:
•  Previous experience in a restaurant or winery setting is preferred.
•  Ability to work independently and prioritize tasks within set guidelines, with a strong sense of urgency.
•  Excellent organizational skills and the ability to manage multiple tasks simultaneously.
•  Adaptable, flexible, and eager to work in a fast-paced, ever-changing environment.
•  Strong customer service skills and a genuine passion for hospitality.
•  Good judgment and the ability to make timely, informed decisions.
•  Team player with a creative and positive attitude.
•  Bilingual skills are a plus, but not required.
•  Professional appearance and demeanor, reflecting the standards of Ashes & Diamonds Winery.
•  Effective communication skills and the ability to connect with guests from diverse backgrounds.
•  Must be able to work Friday, Saturday and Sunday
Physical/Mental Requirements:
•  Ability to stand and walk for extended periods.
•  Capacity to lift and move up to 30 pounds.
•  Comfortable working in a dynamic, guest-focused environment with a diverse clientele.
•  Strong multitasking skills and the ability to stay organized under pressure.
Join our team at Ashes & Diamonds Winery and contribute to an environment where every guest feels valued and every detail is attended to with care. We look forward to welcoming you to our team!