Ackley Brands – Service Lead, The Cove Wine Bar & Restaurant


The Cove Service Lead is responsible for supporting daily operations of the wine bar, ensuring exceptional customer service, overseeing staff performance during shifts, and maintaining a welcoming and sophisticated atmosphere. This role combines leadership, wine and beer knowledge, and operational expertise to elevate the guest experience and uphold Ackley Brands’ standards.

Key Responsibilities -

Guest Experience:

Deliver exceptional customer service by fostering a welcoming and memorable environment.

Provide wine recommendations and educate guests on wine selections, food pairings, and tasting notes.

Handle guest inquiries, concerns, and special requests professionally and efficiently.



Team Leadership:

Lead and motivate the service team during shifts to ensure smooth operations.

Conduct pre-shift meetings to review goals, specials, and updates.

Train and mentor team members in wine knowledge, service standards, and customer engagement.



Operational Oversight:

Oversee opening and closing procedures, ensuring cleanliness, organization, and readiness for service.

Monitor inventory levels, restock as needed, and communicate supply needs to management.

Maintain compliance with health, safety, and alcohol service regulations.

Encourage upselling of wines, flights, and menu items to maximize revenue.

Assist with cash handling, including register reconciliation and deposit preparation.



Event Support:

Assist in executing private events, wine tastings, and special promotions hosted at The Cove.

Collaborate with management to refine and implement unique and high touch guest experiences.



Qualifications:

Education and Experience:

Minimum of 2-3 years of experience in hospitality, food and beverage, or wine service roles.

Prior supervisory or leadership experience preferred.

Strong knowledge of wine, including varietals, regions, and food pairings; certifications (e.g., WSET, CMS) are a plus.



Skills:

Exceptional communication, interpersonal, and leadership skills.

Strong organizational and multitasking abilities in a fast-paced environment.

Proficiency in C7 (or similar POS systems) and basic financial reporting



Requirements:

Must be 21 years or older (or meet local legal drinking age).

Ability to work evenings, weekends, and holidays as required.

Ability to lift and carry up to 40 lbs (wine cases) and stand for extended periods.



Compensation:

Competitive hourly rate plus tips; based on experience
Benefits
Employee discounts, training opportunities, and professional development