Tasting Room Manager

Position Overview:
Langtry Farms is seeking a dedicated and detail-oriented Tasting Room Manager to oversee the daily operations of our tasting room. This role requires a dynamic individual with a passion for hospitality, wine education, and exceptional guest experiences. The ideal candidate will manage inventory, service, vendor relations, and event planning, ensuring our tasting room operates seamlessly and delivers a world-class experience. This position reports to the Marketing Director and requires ongoing collaboration to ensure the tasting room experience reflects brand vision and marketing objectives.
Key Responsibilities:
Tasting Room & Hospitality Management:
•  Oversee the tasting room, ensuring it remains pristine and inviting.
•  Order and stock all service-related supplies, including collateral, menus, cleaning materials, and glassware.
•  Manage culinary offerings, from cheese and charcuterie to catered events.
•  Provide exceptional hospitality with a personalized approach.
•  Work closely with the Marketing Director to align tasting room experiences with brand messaging, seasonal campaigns and guest engagement goals.
•  Supervise and train DTC staff associates.
•  Handle phone and email reservations, DTC (Direct-to-Consumer) orders, and guest inquiries.
Inventory & Vendor Relations:
•  Oversee inventory management for tasting room.
•  Maintain relationships with concierge services, industry partners, and referral networks to drive traffic and visibility.
•  Ensure timely ordering and maintenance of wines, service materials, and event supplies.

Events & Member Pick-Up Days
•  Plan and execute Wine Club pick-up events, ensuring a seamless and engaging guest experience.
•  At the direction of the Marketing Director, coordinate culinary offerings, staffing, and supply orders for pick-up weekends and special events.
•  Partner with the winery team to organize SKU orders, assist with packaging, and track DTC sales progress during release periods.
•  Assist with the coordination of hosted industry events, from intimate trade tastings to large-scale gatherings of 100+ guests, to strengthen referral and wholesale partnerships.
•  On occasion, represent Langtry Farms at off-site tastings, consumer events, and community outreach opportunities, serving as a brand ambassador.

Preferred Qualifications & Skills:
•  Proven experience in hospitality, wine service, or event management.
•  Strong ability to curate tailored guest experiences with creativity and intention.
•  Ability to work collaboratively across departments, particularly with marketing and winemaking to support unified brand storytelling.
•  Excellent organizational and inventory management skills across multiple locations.
•  Proficiency in DTC platforms, reservation systems, and POS technology.
•  Experience in vendor relations, culinary coordination, and event planning.
•  Ability to problem-solve in real-time and maintain grace under pressure.
•  Public speaking comfort is a plus.
Who You Are:
•  A hospitality-driven leader who thrives on creating memorable guest experiences.
•  A detail-oriented multitasker with a proactive approach to problem-solving.
•  A team player who sees hospitality as a collaborative effort.
•  Someone who finds joy in giving rather than receiving and always seeks ways to elevate the experience for both guests and colleagues.
•  A creative thinker who leads with curiosity, innovation, and passion for wine.
•  Self-motivated & self-learning team player who is highly organized and meets deadlines.
•  Strong organizational, problem-solving, and analytical skills.

Requirements:

•  21 years of age or older.
•  Bachelor’s Degree or appropriate combination of education and experience.
•  Minimum three years of customer service experience.
•  Minimum of three years of supervisory experience.
•  Strong phone, email and in-person communication skills with customers and team members.
•  Proficient in MS Word, Excel.
•  Experience in assisting and/or creating, execution, managing of timely e-commerce campaigns.
•  Professional appearance and demeanor with a dynamic personality and positive attitude.
•  Flexibility and ability to manage constantly changing priorities with enthusiasm.
•  Able to sit, stand and/or walk for long periods of time.
•  Able to lift up to 50 pounds.
•  Ability to understand and follow written and verbal instructions.
•  Must be available to work weekends and some holidays.